Last updated: January 2024
Total Touch ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered lead qualification platform.
Name, email address, phone number, company name, and billing information when you create an account.
Contact information, call transcripts, qualification data, and interaction history for leads you import into our system.
Information about how you interact with our platform, including call logs, feature usage, and system performance metrics.
We integrate with the following third-party services to provide our platform:
Phone calls and SMS delivery
AI voice conversation engine
Payment processing
Infrastructure and data storage
We implement industry-standard security measures including encryption in transit and at rest, secure credential storage, regular security audits, and access controls to protect your data. However, no method of transmission over the Internet is 100% secure.
We help you maintain compliance with the Telephone Consumer Protection Act (TCPA) by enforcing call time restrictions (8am-9pm local time), honoring opt-out requests, and providing tools for Do Not Call (DNC) list management. However, you remain responsible for ensuring compliance with all applicable laws.
We retain your data for as long as your account is active or as needed to provide services. Call transcripts and analytics data are retained for 12 months unless you request deletion. You can export or delete your data at any time through your account settings.
If you have questions about this Privacy Policy or our data practices, please contact us at: privacy@totaltouch.ai
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.